Tenakata Enterprises Limited

Collection Officer – Bamburi and Voi – Tenakata Enterprises Limited

Position: Collection Officer
Company: Tenakata Enterprises Limited
Location: Bamburi and Voi, Kenya
Job Type: Full-Time
Reporting to: Branch Manager
Application Deadline: October 31, 2024

Introduction

Tenakata Enterprises Limited is a leading financial technology platform focused on empowering micro, small, and medium enterprises (MSMEs) across Africa. Our goal is to help businesses maintain accurate financial records, achieve financial literacy through our business support programs, and enable access to credit by connecting MSMEs with financial institutions. Our innovative solutions are designed to fuel the growth of businesses, particularly those at the base of the financial pyramid. We are committed to creating opportunities and driving success through financial inclusion.

We are currently looking for a dedicated Collection Officer to join our team. In this role, you will be responsible for managing outstanding debts, minimizing credit losses, and maximizing recoveries from both internally disbursed loans and loans disbursed through our financial partners.

Key Responsibilities

As a Collection Officer at Tenakata Enterprises Limited, you will be tasked with ensuring the timely and efficient recovery of outstanding loans. Your role will involve liaising with defaulting customers, negotiating settlements, and working closely with our Business Development Officers (BDOs) to manage and recover bad debts. Key duties will include:

Minimizing Credit Losses: Ensure targets are met for reducing credit losses and maximizing loan recoveries from clients.
Customer Contact: Contact defaulting customers via phone calls or in-person visits to negotiate settlements and discuss payment arrangements.
Feedback Reporting: Provide timely feedback to management on customer payment behaviors and suggest potential improvements to business strategies.
Collaboration with BDOs: Work closely with BDOs to handle bad debts portfolios effectively and provide the necessary support to recover overdue payments.
Reporting and Analysis: Prepare, analyze, and submit regular reports on overdue accounts, recovery plans, and potential risk exposures.
Risk Assessment: Identify, assess, and evaluate risk areas related to loan recoveries and make appropriate recommendations to improve the process.
Data Management: Implement data clean-up procedures to ensure correct and up-to-date credit data for MSMEs. Adjust data when necessary for accurate reporting.
Loan Recovery: Ensure proper recovery of outstanding loan amounts, including handling the realization of securities in a legal and procedural manner. Avoid delays and unnecessary litigation, while respecting the defaulting client’s rights.
Loan Approvals: Approve loans within your authority limit and facilitate further approvals from the Branch Manager for larger loan amounts.
Team Supervision: Review the capacity and training needs of the credit department personnel to ensure efficient operations.
Additional Duties: Perform any additional duties as designated by the company from time to time, in alignment with your role as a Collection Officer.

Qualifications and Skills

We are looking for a candidate with a strong background in financial services, particularly in loan recoveries and working with MSMEs. The ideal candidate will have:

Education: A diploma or degree in a relevant field such as sales, marketing, or finance.
Experience: At least 1 year of experience in debt recoveries, ideally within a financial institution. Experience dealing with customers at the bottom of the financial pyramid is an added advantage.
Computer Literacy: Strong computer skills and familiarity with financial software systems.
Interpersonal Skills: Excellent communication and negotiation skills, with the ability to engage with defaulting customers and resolve issues effectively.
Problem-Solving Abilities: Demonstrated ability to assess risks and make sound decisions to facilitate loan recoveries.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Company Culture and Values

At Tenakata Enterprises Limited, we believe in financial inclusion and the power of technology to drive change. Our mission is to empower MSMEs by providing them with the tools and resources they need to grow and succeed in the marketplace. We value innovation, teamwork, and a commitment to excellence. Our team is passionate about making a positive impact in the lives of entrepreneurs and small business owners across Africa.

We foster a collaborative work environment where every employee’s contribution is valued, and we encourage continuous learning and professional development. If you are passionate about financial inclusion and want to be part of a company that is driving change in Africa, then Tenakata Enterprises is the place for you.

Why Work with Us?

Working with Tenakata Enterprises Limited offers you the opportunity to make a real difference in the lives of MSMEs across Africa. As part of our team, you will:

Gain Valuable Experience: Work on innovative projects that address the unique challenges faced by businesses in Africa.
Be Part of a Growing Company: Join a rapidly growing company that is at the forefront of financial technology in Africa.
Professional Growth: Benefit from ongoing training and development opportunities that will enhance your skills and career prospects.

How to Apply

If you are interested in this exciting opportunity, we encourage you to apply by October 31, 2024.

To apply for the position of Collection Officer, please submit your application through our company’s online portal.

Equal Opportunity Employer Statement

Tenakata Enterprises Limited is an equal opportunity employer. We are committed to attracting and retaining the best talent from all backgrounds, and we celebrate diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Only shortlisted candidates will be contacted.

To apply for this job please visit jobsboard.site.