Kwame
Customer Success Manager – Visa Sponsorship Opportunity in New York, NY | Apply Now
Company: Browzwear
Location: New York, NY
Employment Type: Full-time
Date Posted:
Start Your Global Career: Customer Success Manager with Visa Sponsorship in New York, NY
Are you exploring visa sponsorship jobs in New York, NY? This role at Browzwear is designed to
fast-track your international career in 2025—complete with full work visa support and relocation guidance.
About the Hiring Company: Browzwear
Browzwear is a global leader in its industry, committed to diversity and the professional growth of international staff.
In 2025, we’re actively sponsoring visas for qualified candidates to join our team in New York, NY.
- Inclusive, multicultural environment
- Comprehensive onboarding for global hires
- Flexible remote or hybrid models
Job Description: What You’ll Do
Browzwear is a leading provider of 3D fashion design and simulation software, driving digital transformation in the fashion industry. The company has pioneered the use of 3D design for apparel and is widely adopted by major fashion brands and manufacturers.
As a Customer Success Manager at Browzwear, you’ll play a key role in delivering meaningful outcomes across the customer journey—from onboarding through renewal and expansion. You’ll join a growing global team focused on driving long-term value for our customers and enabling sustainable growth for the business.
You’ll partner closely with Sales, Product, and Support to ensure every customer receives exceptional service, sees real impact, and feels supported at every touchpoint. This role is ideal for someone who thrives in a high-performance environment, enjoys building trusted relationships, and is motivated by delivering results.
What You Will Do…
Customer Engagement & Success Delivery
* Manage a portfolio of strategic accounts across onboarding, adoption, renewal, and expansion
* Serve as the primary point of contact, building trusted relationships with customer stakeholders
* Lead business reviews and success planning aligned to measurable outcomes and KPIs
Cross-Functional Collaboration
* Work closely with Sales, Product, Marketing, and Support to ensure consistent and value-driven customer experiences
* Provide proactive feedback to internal teams based on customer insights and emerging needs
Operational Excellence
* Help execute scalable customer success programs and contribute to the evolution of playbooks, templates, and processes
* Stay hands-on with day-to-day activities, including issue resolution, strategic check-ins, and onboarding
Metrics & Growth Mindset
* Track customer health, product usage, and satisfaction metrics (e.g., NRR, CSAT, NPS) to identify risks and opportunities
* Use data to inform actions and advocate for customer needs while keeping business objectives in focus
Customer Advocacy & Value Realization
* Deeply understand each customer’s goals and how our solutions align with their long-term vision
* Act as a customer advocate internally, ensuring their voice influences decisions across the business
Requirements:
* 3–6+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
* A track record of delivering value to customers and driving retention and growth
* Excellent communication and relationship-building skills
* Comfort working across teams in a fast-paced, collaborative environment
* Strong organizational skills and a proactive, solutions-oriented mindset
* A genuine passion for helping customers succeed
Main Responsibilities
- Execute role-specific deliverables aligned with KPIs
- Collaborate across local and international teams
- Maintain compliance and accurate reporting
- Contribute to strategic business objectives
Ideal Candidate Profile
Basic Qualifications
- 1–3 years of relevant experience
- Fluent in written and spoken English
- Proficient with digital collaboration tools
- Willing to relocate or coordinate remotely
Preferred Attributes
- Experience in cross-border projects
- Strong communication and problem-solving skills
- Cultural adaptability and teamwork
Why Work in New York, NY in 2025?
- Clear work-visa pathways for skilled professionals
- High demand for international talent
- Excellent quality of life and social services
- Safe, well-connected urban centers
- Opportunities for permanent residency
Visa Sponsorship & Relocation Support
We provide end-to-end sponsorship assistance:
- Official support letter for visa applications
- Immigration paperwork guidance
- Travel and initial accommodation help
- Access to immigration experts
Package & Benefits
- Visa sponsorship and relocation package
- Competitive international remuneration
- Professional development and upskilling
- Potential path to permanent residency
How to Apply
Submit your application via the official portal below. Make sure your resume highlights global-ready skills and achievements.
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