Start Your Global Career: Front Desk Agent (Full-Time) – Arizona Biltmore with Visa Sponsorship in Phoenix, AZ

Are you exploring visa sponsorship jobs in Phoenix, AZ? This role at Arizona Biltmore is designed to
fast-track your international career in 2025—complete with full work visa support and relocation guidance.

About the Hiring Company: Arizona Biltmore

Arizona Biltmore is a global leader in its industry, committed to diversity and the professional growth of international staff.
In 2025, we’re actively sponsoring visas for qualified candidates to join our team in Phoenix, AZ.

• Inclusive, multicultural environment
• Comprehensive onboarding for global hires
• Flexible remote or hybrid models

Job Description: What You’ll Do

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65′ waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid’s travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel WebsiteInstagramFacebook

Overview

As a Front Desk Agent, you will be responsible for, but not limited to, the following tasks:

* Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
* Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel’s marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
* Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
* Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
* Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

This is a full-time position, and you must have availability to work days, evenings, weekends, and holidays.

Qualifications

* Excellent customer service skills
* Prior customer service experience
* Prior experience in a luxury hotel is a plus
* Additional language skills is a plus

Main Responsibilities

• Execute role-specific deliverables aligned with KPIs
• Collaborate across local and international teams
• Maintain compliance and accurate reporting
• Contribute to strategic business objectives

Ideal Candidate Profile

Basic Qualifications

• 1–3 years of relevant experience
• Fluent in written and spoken English
• Proficient with digital collaboration tools
• Willing to relocate or coordinate remotely

Preferred Attributes

• Experience in cross-border projects
• Strong communication and problem-solving skills
• Cultural adaptability and teamwork

Why Work in Phoenix, AZ in 2025?

1. Clear work-visa pathways for skilled professionals
2. High demand for international talent
3. Excellent quality of life and social services
4. Safe, well-connected urban centers
5. Opportunities for permanent residency

Visa Sponsorship & Relocation Support

We provide end-to-end sponsorship assistance:

• Official support letter for visa applications
• Immigration paperwork guidance
• Travel and initial accommodation help
• Access to immigration experts

Package & Benefits

• Visa sponsorship and relocation package
• Competitive international remuneration
• Professional development and upskilling
• Potential path to permanent residency

How to Apply

Submit your application via the official portal below. Make sure your resume highlights global-ready skills and achievements.

APPLY FOR THIS JOB

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