Tenakata Enterprises Limited
Branch Manager – Bamburi and Voi, Kenya | Tenakata Enterprises Limited
Position: Branch Manager
Company: Tenakata Enterprises Limited
Location: Bamburi and Voi, Kenya
Job Type: Full-Time
Reporting to: Regional Operations Manager
Application Deadline: October 31, 2024
Introduction
Are you a results-driven leader with a passion for the financial services industry? Tenakata Enterprises Limited is seeking a motivated and experienced Branch Manager to oversee the operations at our Bamburi and Voi branches. This role offers a unique opportunity to be part of a growing company in the heart of Kenya’s financial services sector. If you are eager to take on a leadership role that focuses on building customer relationships, driving sales, and ensuring operational excellence, we encourage you to apply.
As a Branch Manager, you will be instrumental in the growth and success of our Bamburi and Voi branches by fostering strong customer relationships, improving productivity, and helping to meet financial goals. This role provides a perfect platform for career development with numerous growth opportunities within Tenakata Enterprises Limited.
Key Responsibilities
As a Branch Manager, you will lead a dynamic team and ensure smooth daily operations. Your responsibilities will include:
1. Customer Acquisition, Retention, and Growth
- Acquire new customers: Develop strategies to attract new clients, ensuring the growth of the customer base in the market.
- Maintain and grow existing customer relationships: Enhance customer loyalty through excellent service, leading to increased customer retention and market expansion.
- Meet customer targets: Achieve specific customer acquisition and retention goals to drive business success.
2. Customer Service Excellence
- First-rate customer service: Provide exceptional service through regular follow-up and educational support for customers.
- Customer education: Ensure customers understand our financial products and services, enabling them to make informed decisions.
3. Compliance and Due Diligence (Know-Your-Customer)
- KYC practices: As the first point of contact, conduct thorough due diligence on customers in line with company procedures to ensure the legitimacy and viability of all customer relationships.
4. Relationship Management
- Work with Collection Officers: Collaborate with Collections Officers to serve clients and maintain relationships with market authorities using a relationship-driven approach.
- Market intelligence: Gather and report on market trends, customer behavior, and potential business opportunities.
5. Reporting and Documentation
- Maintain records: Use the company’s Merlin system to record customer interactions from lead generation to collections. Ensure accurate and timely management reporting on customer preferences, market opportunities, and overall branch performance.
6. Loan Repayment Management
- Oversee loan repayment: Ensure timely repayments by coordinating follow-ups, setting negotiation terms, and monitoring discretionary loan limits.
7. Additional Duties
- Ad hoc tasks: Perform any other related duties as assigned by the company to enhance branch operations and customer satisfaction.
Qualifications and Skills
To be successful in this role, you should meet the following criteria:
- Educational Background:
- Diploma or Bachelor’s degree in Finance, Statistics, Mathematics, Economics, Accounting, Banking, Credit Management, or a related field.
- Professional Experience:
- At least 3 years of experience in credit operations and SME evaluations, preferably in a financial institution or FinTech environment.
- Professional Certifications:
- Professional qualifications in Credit Management (such as Certified Credit Professional) will be an added advantage.
- Skill Set:
- Strong analytical skills, attention to detail, and the ability to work independently.
- Excellent communication and negotiation skills.
- Interpersonal skills: Ability to build and manage relationships effectively.
- Knowledge of the financial industry in Kenya and East Africa is highly desirable.
Company Culture and Values
At Tenakata Enterprises Limited, we believe in fostering a positive and inclusive work environment where every employee is valued. We are committed to:
- Customer-Centricity: Providing the highest levels of service to our customers.
- Innovation: Encouraging new ideas and creative problem-solving.
- Integrity: Operating with honesty and transparency in all business dealings.
- Collaboration: Promoting teamwork and shared success.
Our employees are at the heart of everything we do, and we are dedicated to creating a culture of continuous learning, growth, and respect.
Apply Now for the Branch Manager Role
Are you ready to take your career to the next level? Join our team at Tenakata Enterprises Limited and be part of an organization that values leadership, customer service, and innovation. To apply for the Branch Manager position, click on the “Apply Now” button below or send your updated resume to our hiring team before October 31, 2024.
Equal Opportunity Employment Statement
At Tenakata Enterprises Limited, we are an equal opportunity employer. We are committed to attracting and retaining employees from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
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