Modern Coast Express

Female Bus Administrators/Hostess – Modern Coast Express – Kenya

Position: Female Bus Administrators/Hostess
Company: Modern Coast Express
Location: Kenya
Type of Job: Full-Time
Reporting to: Hospitality Manager
Application Deadline: October 18, 2024

Introduction

Are you passionate about hospitality and customer service? Modern Coast Express is seeking qualified and energetic candidates for the position of Female Bus Administrators/Hostess to join our esteemed team. As a leading transportation provider in East Africa, Modern Coast Express is known for its commitment to excellent customer experiences and professional service.

This is an excellent opportunity for individuals who enjoy interacting with customers, ensuring their comfort, and maintaining a pleasant travel experience. If you are enthusiastic about delivering top-tier hospitality services, this is the perfect role for you.

Modern Coast Express is looking for individuals who are fluent in English and Swahili, with a deep understanding of customer service practices and a warm, welcoming personality. Fluency in additional languages such as Luganda, Kinyarwanda, or Kirundi is a plus.

What You’ll Gain

Working at Modern Coast Express offers you the chance to be part of a dynamic and diverse team dedicated to excellence in the hospitality and transportation sector. You will have opportunities for personal and professional growth while being part of a reputable company that operates across multiple East African countries.

This position allows you to engage directly with customers, enhancing your communication skills and gaining experience in customer service. As a Bus Administrator/Hostess, you will play a crucial role in shaping the passengers’ experience, contributing to their overall satisfaction and safety during travel.

Key Responsibilities

As a Female Bus Administrator/Hostess at Modern Coast Express, you will be tasked with ensuring that passengers have a comfortable, safe, and enjoyable journey. Your responsibilities will include:

Welcoming passengers aboard the bus and assisting them with their seating arrangements.
Ensuring that passengers are familiar with the bus safety protocols.
Assisting with the distribution of refreshments and snacks during long-distance trips.
Offering information and assistance to passengers regarding travel routes, stops, and general queries.
Responding to customer inquiries in English and Swahili, ensuring passengers feel heard and valued.
Maintaining cleanliness and order in the bus throughout the journey.
Liaising with the driver to ensure the smooth operation of trips.
Maintaining a friendly, approachable demeanor and professional presentation at all times.
Handling customer complaints or concerns promptly and professionally to ensure passenger satisfaction.
Assisting passengers with special needs or requests, ensuring that everyone is comfortable.

These responsibilities require a high degree of customer service excellence, teamwork, and the ability to work under pressure. You will be the face of Modern Coast Express to many passengers, and your role is vital in creating a positive experience.

Qualifications and Skills

To qualify for the Female Bus Administrator/Hostess position at Modern Coast Express, applicants must meet the following requirements:

KCSE Mean Grade C Plain and at least B- in both English and Kiswahili.
Fluent in English and Swahili (oral and written communication).
Proficiency in Luganda, Kinyarwanda, or Kirundi is an added advantage.
Strong understanding of customer service principles and practices.
Friendly, enthusiastic, and approachable personality with excellent interpersonal skills.
Impeccable presentation and personal hygiene standards.
Ability to remain calm and composed under pressure, particularly in handling customer inquiries and complaints.
Multitasking abilities and effective time management to ensure smooth operations during travel.

The ideal candidate will be someone who enjoys interacting with people from various backgrounds, has a keen attention to detail, and is capable of solving problems with professionalism and care.

Company Culture and Values

At Modern Coast Express, we are committed to creating an inclusive, supportive, and dynamic work environment. Our team values integrity, professionalism, and customer satisfaction above all. We believe in providing a platform for employees to grow, improve their skills, and contribute meaningfully to the company’s mission.

We are known for our team-oriented culture, where collaboration is key to achieving our goals. Every employee at Modern Coast Express is valued, and we work together to ensure our customers have a comfortable and pleasant experience. We foster an environment that encourages continuous learning, open communication, and innovation in the hospitality and transportation sectors.

Why Join Modern Coast Express?

Opportunity for Growth: As part of the hospitality team, you will gain invaluable experience in customer service and people management.
Work Environment: Experience a vibrant, multicultural environment that promotes collaboration and teamwork.
Professional Development: Modern Coast Express encourages personal growth by providing opportunities for skill enhancement.
Supportive Team: Join a team that supports each other to meet the company’s high standards of service.

Apply Now for the Female Bus Administrators/Hostess Position

Ready to embark on an exciting career with Modern Coast Express? To apply for the Female Bus Administrators/Hostess role, submit your resume and a brief cover letter detailing your qualifications and experience by October 18, 2024. We are excited to meet candidates who are enthusiastic, customer-focused, and ready to provide excellent service to our passengers.

How to Apply:

Email your resume to jobs@modern.co.ke with the subject line: “Application for Female Bus Administrators/Hostess Position.”
Deliver your application in person to any Modern Coast Booking/Parcels Office.
For more information, feel free to WhatsApp us at +254 705 274 172.

Note: Only shortlisted applicants will be contacted. Modern Coast Express is an equal opportunity employer, and we are committed to attracting and retaining the best employees from all backgrounds.

To apply for this job email your details to jobs@modern.co.ke