Dusit Princess Hotel Residences Nairobi

Front Office Manager – Dusit Princess Hotel Residences Nairobi

Position: Front Office Manager
Company: Dusit Princess Hotel Residences
Location: Westlands, Nairobi, Kenya
Type of Job: Full-time
Reporting to: General Manager
Application Deadline: October 18, 2024

Introduction

Dusit Princess Hotel Residences Nairobi is seeking an experienced and passionate Front Office Manager to join our dynamic team. At Dusit, we strive to create exceptional experiences for our guests, and we are looking for a talented individual who shares our vision. Located in the heart of Westlands, Nairobi, our hotel offers a unique blend of luxury and comfort, catering to both business and leisure travelers. This role offers an exciting opportunity to work in a fast-paced, high-end environment where customer satisfaction is our top priority.

The Front Office Manager will play a critical role in ensuring smooth front office operations, overseeing guest services, and managing a team of dedicated professionals. This is a fantastic chance for someone who is driven, detail-oriented, and eager to contribute to the success of a world-class hotel.

Key Responsibilities

As the Front Office Manager, your primary duties will include but are not limited to:

Overseeing all front office operations, including reception, concierge services, guest relations, and reservations.
Managing and training front office staff to ensure high levels of service and professionalism.
Ensuring efficient check-in and check-out procedures, optimizing guest satisfaction.
Handling guest complaints and feedback with professionalism and ensuring prompt resolution of issues.
Maintaining strong communication and coordination between the front office and other hotel departments, including housekeeping, maintenance, and food and beverage.
Ensuring compliance with hotel policies and procedures, especially regarding safety, security, and guest services.
Analyzing guest feedback and implementing improvements to enhance service delivery.
Managing room inventory, ensuring accurate forecasting and optimal room utilization.
Coordinating VIP arrivals and departures, ensuring that special requests are accommodated.
Monitoring front desk financial transactions and ensuring the accuracy of billing and revenue management.

Qualifications and Skills

To be considered for the role of Front Office Manager, you must meet the following qualifications:

Bachelor’s degree in Hotel Management or a related field. Equivalent experience in front office operations within a hotel setting will also be considered.
Minimum of 8 years of front office experience, preferably in a 5-star hotel or luxury resort.
In-depth knowledge of front office operations, including guest services, reservations, and reception protocols.
Excellent written and verbal communication skills in both English and the hotel’s native language.
A professional and polished disposition, with outstanding interpersonal skills and the ability to manage guest relations effectively.
Leadership and team management experience, with a proven track record of motivating and managing teams to deliver exceptional guest services.
Problem-solving skills, with the ability to handle difficult situations with grace and professionalism.
Proficiency in hotel management software and reservation systems, such as Opera or equivalent.

Company Culture and Values

At Dusit Princess Hotel Residences Nairobi, we pride ourselves on fostering a value-driven and empowering culture. Our team members are at the heart of our success, and we are committed to their growth and professional development. Working with us means being part of a supportive and collaborative environment where your skills are recognized, and your career can flourish.

Our mission is to deliver exceptional guest experiences through personalized service and attention to detail. We believe in building lasting relationships with our guests, and every member of our team plays a vital role in achieving this goal.

At Dusit, we value:

Integrity: We uphold the highest standards of ethics and transparency in everything we do.
Excellence: We strive for perfection in all aspects of our operations and aim to exceed guest expectations.
Innovation: We embrace new ideas and technologies to enhance our services and deliver unique experiences.
Teamwork: We believe in the power of collaboration and work together to achieve common goals.
Respect: We treat each other, our guests, and our environment with the utmost respect.

Why Join Us?

Growth Opportunities: At Dusit, we are committed to providing our employees with opportunities for personal and professional growth. Whether you are looking to advance your career in hospitality or develop new skills, we offer a variety of training programs and mentorship opportunities to help you succeed.
Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to create a work environment that supports your well-being.
Inclusive Work Environment: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and respected.

About Dusit Princess Hotel Residences Nairobi

Located in the vibrant Westlands district, Dusit Princess Hotel Residences Nairobi offers a unique blend of luxury accommodations designed to meet the needs of modern travelers. Our property features 14 deluxe hotel rooms, 30 junior suites, and 56 one-bedroom suites, making it an ideal destination for both business and leisure guests.

Each room is meticulously designed with the guest’s comfort in mind, featuring high-quality beds with Egyptian cotton sheets, high-pressure showers, and thoughtfully designed workspaces equipped with USB charging ports and complimentary high-speed internet. Our one-bedroom suites come with kitchenettes, microwave ovens, four-plate induction cookers, and washing machines with dryers, providing a home-away-from-home experience for long-term guests.

Guests can enjoy stunning views of the Nairobi skyline from the floor-to-ceiling windows in each room, as well as relax in the comfort of our contemporary, stylish interiors. We cater to the needs of both short- and long-term guests with exceptional amenities and services, making every stay memorable.

How to Apply for the Front Office Manager Position

If you are passionate about hospitality and have the experience and skills necessary to excel in this role, we encourage you to apply today. At Dusit Princess Hotel Residences, we are dedicated to attracting the best talent and providing a work environment where you can grow and succeed.

To apply, please send your CV and cover letter to careers.dpm@dusit.com. The deadline for applications is October 18, 2024.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. We celebrate diversity and are dedicated to creating an inclusive work environment where all employees feel valued and respected. Only shortlisted applicants will be contacted.

To apply for this job email your details to careers.dpm@dusit.com