IT Officer Intern – Luton Hospital

IT Officer Intern – Luton Hospital

Position: IT Officer Intern
Company: Luton Hospital
Location: Kenya
Type of Job: Internship
Reporting to: IT Manager
Application Deadline: October 21, 2024

Introduction

Are you passionate about technology and looking for an opportunity to apply your IT skills in a healthcare environment? Luton Hospital, a leading healthcare provider in Kenya, is seeking a talented and motivated IT Officer Intern to join our team. This is a fantastic opportunity to gain hands-on experience in IT support while contributing to the operational efficiency of a hospital. As an IT Officer Intern, you will work closely with our IT team to maintain and improve our technical systems, ensuring smooth and secure operations across both clinical and administrative departments.

This internship is perfect for recent graduates looking to sharpen their skills, gain professional exposure, and build a solid foundation in IT within the healthcare industry.

Job Purpose

The IT Officer Intern will be responsible for maintaining existing systems and providing ICT technical support to hospital users. This includes assisting both clinical and administrative staff, ensuring that the hospital’s network and IT infrastructure operate smoothly and securely.

Key Responsibilities

As the IT Officer Intern, your responsibilities will include:

• Providing technical support: Offer technical assistance and training to hospital staff, troubleshoot hardware and software issues, and support users with day-to-day IT needs.
• Enhancing IT literacy: Address basic IT-related inquiries to improve staff’s IT literacy and proficiency, empowering them to work more efficiently.
• Network administration: Handle the installation, configuration, and maintenance of the hospital’s network (LAN/WAN). This includes configuring network equipment, monitoring network security, and resolving connectivity issues.
• Hardware maintenance: Assist in the installation, maintenance, and repair of computer hardware, including desktops, laptops, printers, IP phones, and other peripherals.
• IT project assistance: Support ongoing IT projects such as system upgrades and software implementations. Collaborate on various technology initiatives to enhance hospital operations.
• Adherence to IT service guidelines: Follow established protocols for IT service delivery, incident management, and problem resolution, ensuring a high standard of support.
• Staying updated on emerging technologies: Keep up with the latest trends and best practices in healthcare IT to recommend improvements and innovations.
• Training and development: Attend training sessions and professional development programs to stay current with new IT skills and knowledge.
• Data security and privacy: Follow security protocols when handling sensitive patient data and report any security breaches immediately to the IT Manager.
• Process optimization: Identify opportunities for optimizing IT processes, increasing automation, and improving overall efficiency within the IT department.
• Preventive maintenance: Conduct regular preventive maintenance on IT equipment to minimize disruptions and downtime.
• Other duties: Perform other duties as assigned by the IT Manager, contributing to the overall success of the IT team.

Qualifications and Skills

To be considered for the IT Officer Intern role, candidates must meet the following qualifications:

• Educational qualifications: A Diploma or BSc in Information Technology, Computer Science, or a related discipline from a recognized institution.
• Availability: Must be available to work full-time for the six-month duration of the internship program.
• Recent graduate: Must have graduated with a degree or diploma within the last two years.
• Technical knowledge: Basic understanding of network and system security, familiarity with hardware and software installation.
• Problem-solving skills: Strong analytical abilities to troubleshoot and resolve IT issues efficiently.

Required Experience

While previous work experience is not mandatory, applicants with exposure to IT support in any environment will be given preference. Hands-on experience in a helpdesk or technical support role is an advantage.

Technical Skills and Competencies

To excel in this role, you should possess the following skills:

• Proficiency in computer applications: Familiarity with common software packages, operating systems, and IT support tools.
• Network administration: Understanding of network monitoring, security, and server administration.
• Helpdesk experience: Experience in providing support through a helpdesk system.
• Operating systems: Proficiency in Windows and Linux Operating Systems is highly desirable.
• Cybersecurity awareness: Knowledge of cybersecurity principles, particularly in protecting sensitive hospital data.
• Communication skills: Strong oral and written communication abilities, ensuring clear interaction with staff at all levels.
• Professionalism: Must be proactive, responsive, and alert when handling IT-related issues.

Company Culture and Values

At Luton Hospital, we believe in creating an environment that fosters growth, learning, and innovation. We are dedicated to providing high-quality healthcare services, and our IT department plays a crucial role in ensuring the smooth operation of our hospital. As part of our team, you will work in a collaborative, supportive, and dynamic environment. We value integrity, dedication, and a commitment to excellence, and we encourage our employees to continually develop their skills and contribute to the success of the hospital.

We are also committed to equal opportunity employment and strive to attract the best talent from all backgrounds. At Luton Hospital, your potential is valued, and we provide the tools and support you need to succeed.

How to Apply for the IT Officer Intern Role

Are you ready to embark on an exciting IT career at Luton Hospital? If you meet the qualifications outlined above and are eager to contribute to our mission, we invite you to apply. Follow the instructions below to submit your application:

1. Email your application: Send your application to recruitment@lutonhospital.com.
2. Subject line: Clearly indicate the role you are applying for in the subject line of your email (e.g., “Application for IT Officer Intern”).
3. Application deadline: All applications must be received by Monday, October 21, 2024.

Equal Opportunity Statement

At Luton Hospital, we are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted for further steps in the recruitment process.