PACIS Insurance

Underwriter – Kenya – PACIS Insurance

Position: Underwriter
Company: PACIS Insurance
Location: Kenya
Type of Job: Full-Time
Reporting to: Senior Underwriter
Application Deadline: October 17, 2024

Introduction:

PACIS Insurance is seeking a dynamic Underwriter to join our reputable team. We are a leading insurance provider in Kenya, committed to delivering excellent service and innovative solutions to our clients. This role is key in driving sustainable growth and profitability within our underwriting department.

At PACIS, we foster a collaborative and customer-centric culture that encourages professional development and excellence. As an Underwriter, you will play a crucial role in managing risk assessments, ensuring compliance with internal policies, and maintaining customer satisfaction.

Are you passionate about risk management and underwriting? Do you want to work in a fast-paced environment where your contributions make a tangible impact? Join PACIS Insurance and be part of a team that values innovation, ethics, and growth.

Key Responsibilities:

As an Underwriter at PACIS Insurance, your primary duties will involve a range of tasks related to risk evaluation, document issuance, compliance enforcement, and customer service. Below are the detailed responsibilities:

1. Underwriting Duties:

Document Risk Assessments: Accurately document risks and ensure the timely issuance of certificates, policy documents, debits, and endorsements, strictly following company underwriting policies.
Compliance: Enforce strict adherence to internal underwriting guidelines before processing debits, ensuring policies comply with established controls.
Efficient Renewals: Manage the renewal process by preparing and issuing renewal notices within set turnaround times, contributing to the desired retention rate.
Quote Issuance: Provide accurate and timely quotes to intermediaries, ensuring adherence to recommended underwriting guidelines.
Client Account Reconciliation: Reconcile client accounts monthly to reflect accurate business booked status.
Renewal Notices: Prepare and issue renewal notices 60 days before the renewal date.
Credit Policy Adherence: Ensure debt forms are completed according to company credit policies when issuing credit.
Cancellation Notices: Issue timely cancellation notices for non-payment of premiums.
Claims Advisory: Offer advice to the claims department regarding excesses, deductibles, and applicable clauses during claims assessments.
Policy Confirmation: Confirm cover details and approve quotations for up to 50% of the treaty limit.
Valuation Appointments: Coordinate the appointment of property and vehicle valuers when necessary.
Document Issuance: Issue motor business policy documents and renewal schedules.
Endorsement Management: Monitor and manage the approval and dispatch of endorsements and renewal schedules.
Risk Trend Analysis: Identify undesirable risk trends and recommend corrective actions to management.

2. Customer Service Duties:

TAT and SLA Compliance: Ensure 100% compliance with Turnaround Time (TAT) and Service Level Agreements (SLAs).
Client Queries: Address client queries promptly, ensuring correct quotations are issued within set timelines.
Premium Collection: Follow up on premium collections, ensuring debits are processed within the month.
Refund Processing: Prepare and follow up on premium refunds in cases of overpayments or cancellations.
Client Visits: Conduct client visits alongside intermediaries, providing technical support and product presentations as needed.

Other Duties:

Support additional underwriting and customer service tasks as assigned to enhance the overall efficiency of the underwriting department.

Qualifications and Skills:

To be considered for this role, candidates must meet the following qualifications and demonstrate the necessary skills:

Minimum Academic Qualifications:

Bachelor’s degree in Business, Mathematics, or an Insurance-related field.

Professional Qualifications:

Diploma in Insurance or substantial progress towards achieving a recognized professional insurance qualification.

Experience:

At least two years of relevant experience in underwriting or a related field.

Knowledge:

Strong understanding of the insurance industry and underwriting principles.

Key Skills and Competencies:

Customer-Oriented: Ability to provide top-tier customer service.
Interpersonal Skills: Strong communication and relationship-building abilities.
Team Player: Collaborative mindset with the ability to work well within a team.
Problem Solving: Analytical thinker capable of tackling complex challenges with creative solutions.
Planning and Organizational Skills: Ability to manage time effectively and prioritize tasks to meet deadlines.
Dependability and Ethics: High levels of integrity and professionalism.
Confidence and Innovation: Confidence in decision-making with a focus on innovation and continuous improvement.

Company Culture and Values:

At PACIS Insurance, we believe in fostering a supportive and inclusive work environment where our employees can thrive. Our core values include:

Integrity: We are committed to maintaining high ethical standards in everything we do.
Innovation: We encourage creative thinking and solutions to drive the business forward.
Customer Excellence: We prioritize the needs of our clients, striving to exceed their expectations at every touchpoint.
Teamwork: Collaboration and mutual respect are central to our success as a company.

As a company that values growth and development, we offer numerous opportunities for career advancement, professional development, and skill enhancement. You’ll be joining a team where your voice matters and your contributions are recognized.

Call to Action:

Ready to take your underwriting career to the next level? At PACIS Insurance, we are always on the lookout for motivated professionals who are eager to contribute to our success. If you meet the qualifications and are excited about this opportunity, we encourage you to apply now. Click the link below to submit your application.

Click to Apply

Equal Opportunity Statement:

PACIS Insurance is an equal-opportunity employer. We are committed to attracting and retaining the best talent from diverse backgrounds. We do not discriminate on the basis of race, religion, gender, age, disability, or any other protected category. We believe in creating a workplace that reflects the diverse community we serve and are dedicated to providing an inclusive environment for all employees.

To apply for this job please visit pacis.peopleshr.com.